Key takeaways
If you’ve upgraded to an all-electric home, you may be wondering how to disconnect your gas supply. This involves:
- knowing which option to ask for that best fits your plans and your home type
- asking your gas retailer to arrange gas supply removal before closing your gas account – they coordinate the work through your gas distributor, the company that owns the infrastructure that pipes gas to your home
- understanding the fees and charges associated with your choice
- confirming with your gas retailer that all charges will stop (including daily supply charges) after they’ve processed your request.
Know your options
At a glance
There are three ways to stop the gas supply to your home.
Option | Meter remains? | Can gas be reconnected? |
Gas disconnection | Yes | Yes |
Meter removal | No | Usually yes |
Service abolishment | No | No |
Importantly, in Victoria, each option should stop your gas bill, including the daily supply charge, but confirm this with your retailer before you close your gas account.
Disconnection types explained
A gas disconnection turns off your gas supply, but all infrastructure (meter, gas pipes) stays in place. This option is good if you want to connect to gas again later.
When your gas meter is removed, the service stays connected or is available for connection again later. This option is often used when the broader gas infrastructure stays in place, like in apartments.
Service abolishment means permanent gas removal, including your gas meter and associated gas infrastructure. If you're going all-electric and don't expect to connect gas again in the future, this could be the most suitable option.
Ask your gas retailer to remove your supply
Contact your gas retailer (the company that issues your gas bill) and ask them to stop your gas supply. You’ll find their details on the first page of your gas bill.
They will confirm the option that works for your home type and your plans, and will explain the fees and charges that apply.
Break up with your gas bill
When your gas retailer completes your request to remove your gas supply, you’ll get a final gas bill.
After that, you'll have one less household bill to think about, and you’ll no longer pay a daily gas supply charge.
External resources
Disconnecting your gas (energy.gov.au)