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Procurement

Complaints Management Procedure

1. Purpose

The SEC Complaints Management Procedure sets out the requirements for managing complaints directly related to a procurement process.

2. Complaints Management Process

Lodging a Complaint

The complaint should be in the form of an email to the Head of Procurement sec.procurement@secvictoria.com.au and include the following:

Written complaints should be received within five working days of the complainant’s initial contact regarding the complaint.

Acknowledgement and Recording of Complaint

Complaint Investigation Process and Timeline

Complaint Outcome

Escalation

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