Complaints process
The Delburn Wind Farm Project Team is responsible for managing the complaints and enquiry process. All complaints and enquiries will be documented, assessed, investigated, and addressed as required. A comprehensive complaints investigation and response plan has been prepared in line with relevant standards and the recommendations of the National Energy Infrastructure Commissioner.
For further information please view the Complaint Investigation and Response Plan and Complaint Evaluation and Response Procedure.
The Delburn Wind Farm project team intends to:
- promptly acknowledge complaints from members of the public and keep the complainant informed of progress, findings and outcomes
- manage the complaint constructively and in a transparent and co-operative manner
- keep accurate records of the investigation process and communications with both the person making the complaint and any regulatory body that may require notification
- maintain positive relationships and encourage constructive, two-way communication with the community and external parties.
Submitting a Complaint
If you wish to make a formal complaint, please complete the online complaints form. Alternatively, you can download a copy of the complaint form and email (contactus@delburnwindfarm.com.au) or send it into the office (66 Ridgway, Mirboo North VIC 38710).
You can also call us via our free call number on 1800 676 428 or visit us at 66 Ridgway, Mirboo North.
We will be in touch within two business days of receiving your complaint to discuss the next steps. When completing the Complaint Form, please ensure you include as much detail as possible about your issue.
