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Frequently asked questions

Can I have SEC as my residential retailer?

The SEC is currently only servicing the Victorian Government and eligible businesses in Victoria.

Is my business eligible to become an SEC customer?

If you are a Victorian business consuming over 40MWh of energy per year (equivalent to around $10,000 per year) you may be eligible to become an SEC customer. We help businesses across Victoria switch to renewable electricity, improve their electricity efficiency, reduce their consumption and meet their carbon reduction goals. If you are unsure of your energy consumption or wish to become an SEC electricity customer, fill in the general enquiry form and we will be in touch.

How will the SEC provide renewable electricity to its retail customers?

As is the case for all retailers operating in the National Electricity Market, electricity consumed by the SEC’s customers comes from the National Energy Market, which sources supply from renewable and non-renewable sources.

However, the SEC will match the electricity consumption of its customers by surrendering large-scale generation certificates (LGCs) generated by renewable energy sources, including its own renewable energy projects, to ensure each megawatt hour of electricity our customers consume  is matched to a renewable source.

This will include certificates generated by the SEC’s own projects and projects supported by Victorian Renewable Energy Target auction contracts, such as Berrybank Wind Farm, Glenrowan Solar Farm, Dundonnell Wind Farm, Cohuna Solar Farm and Bulgana. The SEC will purchase LGCs  if required.

LGCs are tradable certificates created for eligible large-scale (greater than five megawatt hours) renewable energy solar and wind power stations. LGCs are surrendered to the Clean Energy Regulator to meet renewable energy targets. Each LGC can be used to offset one megawatt hour of consumed energy, resulting in that megawatt hour of energy being “renewable”.

Can I become an SEC customer if my businesses in not in Victoria?

The SEC is a retailer to Victorian businesses only.

Does SEC offer Renewable Power Purchase Agreements (PPAs)?

Yes, SEC offers both retail and wholesale Corporate PPAs. Please complete an EOI here and we will be in touch.

Where can I go to get help or find out more information?

Email customerservice@secvictoria.com.au or call us on 1300 310 932.

Latest news:

SEC partnership accelerates Melbourne Park’s sustainability goals

01 July 2025

Sustainability has long been a focus for Melbourne Park, which hosts some of the country's – and the world’s – biggest events at its iconic venues, including Rod Laver Arena, John Cain Arena, Margaret Court Arena, AAMI Park, Centrepiece and Kia Arena.

SEC calls on installers to help power Victoria’s electric future

30 June 2025

The SEC is building a network of installer and trade businesses to help Victorian households reduce their energy bills and emissions by making the switch to electric.

Specialized Solar & Electrical partners with the SEC to power Victoria’s electric future

30 June 2025

Family-owned Victorian business Specialized Solar & Electrical launched in 2000 with the dream of empowering households and businesses to transition to a more efficient all-electric future.

Help shape SEC’s Horsham community benefit fund

12 June 2025

The SEC is inviting people in Horsham to help shape how benefits from SEC’s large-scale solar farm and renewable energy storage project are shared locally through a new Community Benefit Fund.