Key takeaways
Here’s how to contact SEC if you have a query about going electric or the Easy Electric SEC platform.
Information for Victorian households
Call us
Contact our Customer Advisory Team on 1300 305 700 from 9am to 5pm weekdays (except on public holidays).
Submit a contact form
Complete our contact form.
Contact FAQs
Call Triple Zero (000) immediately – for example for fallen powerlines, excessive gas leaks, fire risks or if someone is in danger.
Contact your SEC-endorsed installer. They’re responsible for supporting you during quoting, installation and after the installation is done.
Contact your energy retailer. They’re the company that issues your energy bill. You’ll usually see their number on page one of your bill.
Call your network distributor. They’re the company that manages the infrastructure that gets electricity and gas to your home. You’ll usually see their number on page one of your electricity bill or gas bill.
Additionally, electricity network distributors usually have an outage map on their websites. They may also send text messages about the outage.